1

Welcome!

• Disclaimer
• Arro PPE Driver Acknowledgement
• Hack #
• ARRO PPE

2

Performing AAR Trips

• Types of AAR Trips
• AAR Performance Rating
• Types of Trips-- Spanish
• Quiz - Performing AAR Trips

3

AAR Trip Payments

• Passenger Co-Pays
• No Show / No Show Fees
• Copay/No Show-- spanish
• Quiz - AAR Trip Payments

4

Drugs & Drug Testing Policy

• Drug Testing Policy
• Drug Addiction & Abuse
• Drug Testing- Spanish
• Quiz - Drugs

5

Accidents

• How To Handle Accidents
• accidents-spanish
• Quiz - Accidents

6

Customer Service

• Providing Great Customer Service
• Complaints/AAR Representative
• AAR Trip Reminders: Sensitivity to the Disabled Community
• Training Addendum for Door-to-Door.pdf
• 5 Tips for Success
• Customer Service-Spanish
• Quiz - Customer Service

7

Conclusion

• Conclusion
• conclusion- spanish